faqs

find information and check out frequently asked questions about our food, restaurants, soul club, click + collect and delivery

top 5 questions you're asking

are you taking bookings?

since 1992 we've taken inspiration from japanese ramen bars. with steamy windows + street side queues - our food is fresh and so is our service. which is why bookings are off the menu here at wagamama and why our teams are experts at getting our guests seated safely with speed. on arrival, if you can't be seated immediately, you'll be asked to wait in a short queue. your host will seat you shortly after

do you have a non-gluten menu?

we have a non-gluten menu for our guests that require this. just let your server know and your order will be taken by a manager and carefully prepared by our head chef! they will use a cleaned or separate wok, ladle +/ or other utensils to avoid the chance of cross contamination. please remember our dishes are prepared in areas where allergenic ingredients are present so we cannot guarantee that our dishes are 100% free of gluten. please ensure you advise your server once seated so that they can ask a manager to assist

I have an allergy, can you cater for me?

we are able to cater for a wide range of allergies here at wagamama; please ensure you advise your server once seated so that they can ask a manager to help

i have a question about my giftcard

for more information on our giftcards, please see our giftcard faq page

i'm running a fundraising event, can you help with prizes?

each year we select charities to support + this year we are very proud to be supporting mental health charity, mind. as much as we’d love to be able to support every charity request, unfortunately we are unable to help this time. we wish you the best of luck for your fundraising in the future!

our food

can i cook wagamama at home?

yes! inspired from our kitchens, our retail range offers everything from meal kits, stir fry sauces, mayo's + more. our most iconic and loved flavour, designed to help you cook up more than a meal. get kitted out for the full, bowl to soul experience

can you tell me the nutritional information of my favourite dish?

you can find the nutritional information listed under every dish on our menu. follow our menu link and search our dishes here http://www.wagamama.com/our-menu

do you have a non-gluten menu?

we have a non-gluten menu for our guests that require this. just let your server know and your order will be taken by a manager and carefully prepared by our head chef! they will use a cleaned or separate wok, ladle +/ or other utensils to avoid the chance of cross contamination. please remember our dishes are prepared in areas where allergenic ingredients are present so we cannot guarantee that our dishes are 100% non-gluten. please ensure you advise your server once seated so that they can ask a manager to assist

i have an allergy, can you cater for me?

we are able to cater for a wide range of allergies here at wagamama; please ensure you advise your server once seated so that they can ask a manager to assist

do you serve gmo food?

we’ve worked with our food suppliers to ensure genetically modified food stuffs are not used in our restaurants. we’re pleased to say all food served in wagamama restaurants is gmo free!

i want to know about msg

as many of our ingredients are sourced direct from asia, there is always the possibility that msg may be present due to the nature of how they are produced in this region. our food development team are working on an msg guide to be included in our dietary section in the future, however it is taking a little longer than we expected. watch this space!

how do you make sure your food stays fresh?

we want to ensure the freshness of all our dishes + therefore they will be delivered to your table as soon as they are ready! this does mean that sometimes dishes may be delivered at different times

our restaurants

what's with all the long benches?

the style of seating at wagamama is a little different to others; we have communal style bench seating based on the ramen restaurants in japan. we will try and seat customers with spaces between other guests when we can but sometimes during busy periods this is harder to achieve + you may find yourself next to someone or a group

where can i find your prices online?

take a look at our individual restaurant pages + select which wagamama you want to visit. scroll down + you will find the menu section with pdf menus – all our prices are here!

i want a wagamama closer to me!

we continually look at catchment areas and the potential market in various areas. we look at our existing restaurants + any strong comparable towns + would love to be closer to all our wagamama fans! keep an eye on our social channels for updates on openings across the country!

i'm interested in bringing a school group for a visit

school visits at wagamama prove to be very successful events for the students and supervisors alike! please give your local restaurant a call for more details. please be aware there is a very limited number of school visits each year for each restaurant

where can i buy giftcards from?

you can purchase e-gift cards on our website which can be redeemed at any of our restaurants in england, scotland and wales. you can also purchase physical giftcards in any one our restaurants

i'm running a fundraising event, can you help with prizes?

each year we select charities to support + this year we are very proud to be supporting mental health charity, mind. as much as we’d love to be able to support every charity request, unfortunately we are unable to help this time. we wish you the best of luck for your fundraising in the future!

i would love to come and work for wagamama

all our current vacancies are advertised on our website. please explore the site + if you think you can knock our socks off then we, + our customers need you so ‘why not’ apply today to become a part of our team!

click + collect and delivery

can i order click + collect from my local wagamama?

you can order click + collect straight from our website https://takeout.wagamama.com

do you deliver to my address?

we offer delivery via deliveroo to bring the wagamama experience straight to our fans! we have launched this for the majority of our locations, check deliveroo for more information. if you are not close to these locations, never fear! we hope to launch this across more of our locations in the coming months so stay tuned!

soul club membership

how do I join soul club?

if you’re ready to slurp life to the fullest, find wagamama soul club on the apple app store or google play store. download and create your soul club profile

why do I need to be 18 to join soul club?

to comply with our legal gdpr obligations, soul club can't be accessed by those under 18. we need you to confirm you are over 18 to complete your profile

I haven't received a verification email to complete my sign up?

first things first, please check your junk folder. it might have got lost along the way. if you can’t see the email, you may have mistyped your email address. these things happen when you’re hungry. check your details are correct and try again after 10 minutes, if you do not receive a verification email, please sign up again with the same email address if you’re still having trouble signing up please head to https://www.wagamama.com/contact-us

can I sign up and redeem my welcome offer on the same day?

yes, as soon as you sign up, a welcome reward of free edamame will be dropped in your rewards wallet. just a little something from us to say thanks. this can be redeemed on the same day as long as you have ordered an edamame side and meet the redemption requirements

I forgot my password. how can I reset it?

no worries. if you’re in the app, navigate to your profile section on the ‘more’ tab. you can find a link in here to reset your password. if you’re logging in, simply hit the ‘forgot password’ link and we’ll sort you out

can I share my account with my family?

your soul club account has been designed just for you. we don't yet have the ability for you to share it with your family or friends

I have lost access to my email address. can I transfer my stamps to my new email address?

you can set up a new soul club account with a new email. however, we are not able to transfer any stamps across to the new account

how can I update my personal details?

head to the more tab. from here you can update all of your details except for email address and date of birth. to update these areas head to https://www.wagamama.com/contact-us

soul club stamps

how do I collect a stamp?

you can collect a stamp each time you visit wagamama, check in via the app and spend a minimum of £12. the minimum spend is £12 after any rewards or discounts are applied and excluding any tip you choose to leave the team

can I collect more than one stamp per visit?

each soul club member can collect one stamp per day. this doesn't include your first bonus stamp which is a gift from us when you sign up

where can I see how many stamps I have collected?

navigate to the rewards tab to see your stamp book in more detail

I collected a stamp but it isn't showing in my stamp book

stamps should show in your wallet as soon as you pay your bill using the soul club app. if you haven’t collected a stamp that you were expecting and it has been longer than 24 hours, please head to https://www.wagamama.com/contact-us

can I collect stamps when paying with a gift card?

yes, you can collect a stamp when paying your bill with a gift card. you will need to spend a minimum of £12 during a visit to wagamama, after rewards or discounts are applied and exclusing any tip you choose to leave the team

will my stamps expire?

your stamps will only expire if you do not complete any eligible transactions during a 12 month window. an eligible transaction means dining with us in a restaurant and spending a minimum of £12 after discounts

why can I only collect stamps and rewards in england, scotland and wales?

the wagamama soul club app is currently only available in england, scotland and wales. we will be looking to roll out soul club to other countries in the future

can I collect stamps and rewards on wagamama deliveroo orders?

soul club stamps and rewards cannot currently be collected and redeemed on deliveroo orders. you can collect stamps when you visit a wagamama restaurant in england, scotland and wales. your rewards can be used in any wagamama restaurant in england, scotland and wales

if I forget to check in and pay on the phone, can I add my stamps later?

we will need to help you with that request. head to https://www.wagamama.com/contact-us to let us know. we will need your details and a receipt from a recent visit

soul club rewards

where can I see what rewards I have earned?

your app homepage shows any available rewards that are ready to redeem. navigate to the rewards tab for more detail and to see your rewards

how do I redeem my rewards?

1. step one, make sure you have ordered an eligible item with your server. for example, you’ll need to order a side to redeem the ‘a side on us’ reward. 2. next, check in to your table via the soul club app. you should be able to see your order and any relevant rewards that can be redeemed. 3. hit redeem to apply your reward to your order. this should show as redeemed on your bill if it meets the redemption requirements.  soul club rewards can’t be redeemed together with any other discount or promotion

I collected a reward but it isn't showing in my rewards wallet

rewards can sometimes take a little longer to appear - check back in 30 minutes and your reward should be showing. if your reward hasn't appeared after 24 hours of waiting, please head to https://www.wagamama.com/contact-us

can I redeem more than one reward on my visit?

each soul club member can redeem one reward per visit. you'll need to make sure you've met the redemption requirements for that reward. as a reminder, you need to have ordered an eligible item and your table needs to have met the minimum spend requirement. £12 per checked-in member after any discounts have been applied. this excludes any tip you choose to leave the team

can I redeem a reward when dining with friends?

yes, you can redeem a reward when dining with friends.  more than one member can also redeem rewards at the same table. you'll just need to make sure that you each meet any minimum spend requirements for that reward. nb: if your table has multiple sides or mains, the cheapest will be discounted from your order

why can’t I redeem my reward?

you'll need to make sure that you've met the requirements for that rewards. firstly, make sure you have ordered an eligible item. for example, you'll need to order a side to redeem the 'side on us' reward. rewards can only be applied if the minimum spend is £12 or more per checked-in member. the £12 minimum spend is after any rewards or discounts have been applied to your bill. this applies to each checked-in club member at the table when dining in. lastly, soul club rewards can’t be redeemed alongside any other discounts or promotions

can I redeem a reward together with another wagamama discount?

no, soul club rewards can’t be used alongside any other offer or discount

can I save my reward to use on another visit?

yes, all soul club rewards can be used for up to 12 months after they drop in your rewards wallet.  the expiry date will be clearly shown alongside the reward

will my rewards expire?

soul club rewards are valid for 12 months from the date they drop in your rewards wallet. click on the reward to check out its expiry date

soul club levels

how do soul club levels work?

soul club levels are our way of saying arigato, thank you, to our most loyal guests. more visits mean more access. as you level up your access, you'll unlock fresh features and rewards through the app like club-curated community events, new menu previews, merch drops and competitions. all soul club members start at level 1. level up your membership to level 2 when you visit us 4 times in a 12 month period and level up to level 3 when you hit 8 visits within 12 months

will my level access expire?

yes, level access lasts for 12 months, unless you make enough visits to jump up a level. levelling up gives you 12 months access to that new level. head to the rewards tab of the app for details of your current level and how many visits you'll need to complete to maintain your level access. a more detailed explanation of soul club levels can be found under the mode tab, within the soul club terms and conditions

why is there a lock symbol on some of the features of the app?

a lock symbol means that you don't have the level access to unlock that feature just yet. keep feeding your soul and filing your stamp book to level up your access

I've levelled up but haven't seen any update in my app?

level upgrades can sometimes take a little time to appear. firstly, try logging out and back into the app. if your jump in levels hasn't appeared after 24 hours of waiting, please head to wagamama.com/contact-us