when you use the website or visit one of our restaurants we may collect and process information about you. where you can be identified from this information (directly or indirectly), it will comprise your “personal information” and must be treated with additional care.
automatically collected when you visit our website, we may automatically collect the following information:
technical information, including ip address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, device type, hardware model, mac address, unique device identifiers and mobile network information;
information about your visit, including the full url clickstream to, through and from our website (including date and time);
information about your network, such as information about devices, nodes, configurations, connection speeds, and network and application performance and location information from wi-fi access points;
pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
information about your previous visits to the website
when you visit one of our restaurants, we may collect personal information like:
your image captured on our CCTV in operation in for security purposes;
when you access the wagamama wi-fi: you may be requested to enter your personal information. information may furthermore be automatically collected in order to produce aggregated and anonymous reports concerning the use of the wagamama wi-fi service. These reports will not personally identify you. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.
please note that wagamama wi-fi is not available for persons under 18 years old. if you are under 18 years old, you will need to ask a parent or other responsible adult to sign in for you. information about your network, devices, nodes, configurations, connection speeds, and network and application performance and location information from wi-fi access points;
if you report a problem or request support from one of our staff members at the restaurants and provide them with your personal information;
if you use pay on your phone in order to settle your bill;
when you fill in any forms. for example, if an accident happens in a restaurant.
volunteered by you you may provide us with your information in a number of ways, including:
completing forms on the website (such as "contact us" or “group bookings” forms);
when you use click and collect or by way of a delivery partner like deliveroo.
corresponding with us by e-mail, phone or otherwise;
subscribing to email updates, newsletters or other subscriptions and features made available on the website from time to time;
using the provided wi-fi in one of our restaurants; reporting a problem or requesting support for the website;
communicating with us through third party social media websites or applications (e.g. twitter, facebook, instagram);
and participating in our contests, promotions, sweepstakes and surveys on the website;
when joining any of our loyalty or promotional programs, such as the noodle union;
when making a data subject access request.
the information we collect includes your name, postal address, e-mail address, telephone number, date of birth, gender, social media account details (such as facebook and twitter), and any other information you provide on registration, on placing an order, direct communication to our staff at the restaurant and through other means on the website, some of which will comprise your personal information.
if you are ordering a takeaway from one of our restaurants you may also provide us with your credit or debit card number and expiry date. we will not store this information which will instead be processed and stored by our payment providers in accordance with their privacy policies
in order to pay your wagamama’s bill using your phone, where this service is available, you will need to input a valid email address and/or your credit or debit card details. payment processing services are provided by Adyen N.V, which will involve transferring your data to Adyen’s servers and sub-processors in accordance with applicable data protection laws.
we will not store your card details on our system. your personal and card details will be securely stored by Adyen and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. however, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. we will store your email address on Amazon Web Services in order to send you an electronic receipt following bill payment.
for click and collect orders we will also share the name you have provided us with to our POS provider, Oracle Corporation UK Limited, to generate your receipt and/or collection ticket following bill payment.
we process this information for the purpose of:
dealing with your inquiries and requests;
providing and personalising our service for you;
to notify you about changes to our service;
compiling your membership profile;
processing your payment through our payment sub-processor;
crime prevention and prosecution of offenders;
as part of our efforts to keep the website safe and secure;
maintaining information as a reference tool or general resource (for analytics and research);
maintaining information as a reference tool or general resource (for analytics and research);
providing reservation or booking services;
gathering information to form statistical and trend analysis;
research and analytics on an aggregate and/or anonymous basis;
administering our prize draws and competitions (which will be subject to separate terms and conditions);
meeting legal, regulatory and compliance requirements;
providing you with member offers and information on products/services that may be of interest to you; and
carrying out market research campaigns.
we also gather this information and statistics for the purposes of monitoring website usage and may provide such aggregate information to third parties. these statistics will not include your personal information.
your request for content, goods or services which require us to take steps, including processing of your personal information, prior to entering into contract with you and any processing that is necessary for the performance of such contract;
any legitimate interests pursued by us as a business, except where such interests are overridden by your interests and fundamental rights; and
compliance with any legal obligation.
in the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where the change results in a new additional, purpose for processing.
please be aware that communications over the internet, such as emails are not secure unless they have been encrypted. your communications may route through a number of countries before being delivered – this is the nature of the internet. we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
we believe that we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
all of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your personal information.
we ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations
our group companies and their employees;
to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. in the case of a merger or sale, your personal information will be permanently transferred to a successor company;
third party consultants, contractors, sub-processors or other service providers who may access your personal information when providing services (including but not limited to it support services) to us. we employ these to perform functions on our behalf including, taking orders and fulfilling order deliveries, designing and sending guest communications, providing guest vouchers, analysing data, providing elements of our IT or back-up systems, processing payments, improving our services and providing customer service. They may have access to personal information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions.
government bodies and law enforcement agencies and in response to other legal and regulatory requests;
subject to your consent, to our marketing partners (such as raptor marketing limited and their relevant sub-processors)
auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate;
to public authorities where we are required by law to do so; and
to any other third party where you have provided your consent.
we may transfer your personal information to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. in particular, your personal information may be transferred throughout the wagamama group and to our outsourced service providers located abroad. in these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. please visit the ‘contact us’ section on our website https://www.wagamama.com/contact-us to request a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
data protection law provides you with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, your personal information.
you also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal information is not being processed in accordance with applicable data protection law.
we will require proof of your identity before providing you with details of any personal information we may hold about you.
your rights are as follows:
right to make a subject access request (“sar”). you may request copies of your personal information. if you would like to make a sar, i.e. a request for copies of the personal information we hold about you, you may do so by emailing us at email@example.com. we should be grateful if you would also provide brief details of the information of which you would like a (this helps us to more readily locate your data).
right to rectification. you may request that we rectify any inaccurate and/or complete any incomplete personal information. you may do so by emailing us at firstname.lastname@example.org. we should be grateful if you would also provide brief details of the information of which you would like to be corrected (this helps us to more readily locate your data).
right to withdraw consent. you may, as permitted by applicable law, withdraw your consent to the processing of your personal information at any time. such withdrawal will not affect the lawfulness of processing based on your previous consent. please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your personal information is essential.
right to object to processing, including automated processing and profiling. you may, as permitted by applicable law, request that we stop processing your personal information in relation to automated processing and profiling, you may object to the processing and you will have the right to obtain human intervention. you may do so by emailing us at email@example.com
right to erasure. you may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so. for example, there may be an overriding legitimate ground for keeping your personal information, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations. you may do so by emailing firstname.lastname@example.org
your right to lodge a complaint with the supervisory authority. we suggest that you contact us by visiting the ‘contact us’ section on our website www.wagamama.com/contact-us about any questions or if you have a complaint in relation to how we process your personal information. however, you do have the right to contact the relevant supervisory authority directly. we would, however, appreciate the chance to deal with your concerns before you approach the ico so please contact us in the first instance.
we use the following categories of cookies for our website:
strictly necessary cookies. these cookies are essential in order to enable you to move around our websites and use its features. the information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our website.
performance cookies. these cookies collect anonymous information about how you use our website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at our website. information collected by these cookies is used only to improve your use of our website and never to identify you. these cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.
functionality cookies. these cookies remember choices you make, for example the country you visit our website from, your language and any changes you have made to text size or other parts of web pages that you can customise, to improve your experience of our website and to make your visits more tailored and enjoyable. the information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites.
targeting or advertising cookies. these cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. they are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. the cookies are usually placed by third party advertising networks. they remember the websites you visit and that information is shared with other parties such as advertisers.
you may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. we may use the information collected by the cookie to provide us with various statistics without identifying any individual.
for further information from us on data protection and privacy or any requests concerning your personal information please write to the data protection officer at the address above or email us from our contact page http://www.wagamama.com/contact-us
last updated on 20 september 2022