1. how we collect your information
when you use the website or visit one of our restaurants we may collect and process information about you. where you can be identified from this information (directly or indirectly), it will comprise your “personal information” and must be treated with additional care.
automatically collected when you visit our website, we may automatically collect the following information:
when you visit one of our restaurants, we may collect personal information like:
volunteered by you you may provide us with your information in a number of ways, including:
the information we collect includes your name, postal address, e-mail address, telephone number, date of birth, gender, social media account details (such as facebook and twitter), and any other information you provide on registration, on placing an order, direct communication to our staff at the restaurant and through other means on the website, some of which will comprise your personal information.
if you are ordering a takeaway from one of our restaurants you may also provide us with your credit or debit card number and expiry date. we will not store this information which will instead be processed and stored by our payment providers in accordance with their privacy policies
2. payment and card details and paying via app or website
in order to pay your wagamama’s bill using your phone, where this service is available, you will need to input a valid email address and/or your credit or debit card details. payment processing services are provided by Adyen N.V, which will involve transferring your data to Adyen’s servers and sub-processors in accordance with applicable data protection laws.
we will not store your card details on our system. your personal and card details will be securely stored by Adyen and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. however, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. we will store your email address on Amazon Web Services in order to send you an electronic receipt following bill payment.
for click and collect orders we will also share the name you have provided us with to our POS provider, Oracle Corporation UK Limited, to generate your receipt and/or collection ticket following bill payment.
3. how we use your information
we process this information for the purpose of:
we also gather this information and statistics for the purposes of monitoring website usage and may provide such aggregate information to third parties. these statistics will not include your personal information.
4. your consent
5. information security
please be aware that communications over the internet, such as emails are not secure unless they have been encrypted. your communications may route through a number of countries before being delivered – this is the nature of the internet. we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
we believe that we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
all of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your personal information.
we ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations
6. to whom will your personal information be disclosed?
7. international transfer of personal information
we may transfer your personal information to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. in particular, your personal information may be transferred throughout the wagamama group and to our outsourced service providers located abroad. in these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. please visit the ‘contact us’ section on our website https://www.wagamama.com/contact-us to request a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
8. retention of your personal information
9. your rights in relation to your information
data protection law provides you with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, your personal information.
you also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal information is not being processed in accordance with applicable data protection law.
we will require proof of your identity before providing you with details of any personal information we may hold about you.
your rights are as follows:
we use the following categories of cookies for our website:
strictly necessary cookies. these cookies are essential in order to enable you to move around our websites and use its features. the information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our website.
performance cookies. these cookies collect anonymous information about how you use our website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at our website. information collected by these cookies is used only to improve your use of our website and never to identify you. these cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.
functionality cookies. these cookies remember choices you make, for example the country you visit our website from, your language and any changes you have made to text size or other parts of web pages that you can customise, to improve your experience of our website and to make your visits more tailored and enjoyable. the information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites.
targeting or advertising cookies. these cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. they are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. the cookies are usually placed by third party advertising networks. they remember the websites you visit and that information is shared with other parties such as advertisers.
you may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. we may use the information collected by the cookie to provide us with various statistics without identifying any individual.
11. use of your personal information submitted to other websites
12. further information
for further information from us on data protection and privacy or any requests concerning your personal information please write to the data protection officer at the address above or email us from our contact page http://www.wagamama.com/contact-us
last updated on 20 september 2022